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Customer Care / FAQ

Because every detail matters — and so do you.

How do I purchase a garment online?

  1. Select your preferred item, colour, and size.

  2. Add it to your cart.

  3. Go to checkout and enter your details.

  4. Complete payment.

  5. You’ll receive a confirmation email with your order details.

  6. Once shipped, we’ll send you a Waybill number to track your parcel.

How long will it take to receive my order?

Production Time: 15 Business Days

Thank you for shopping with us!
Please note that all garments are made-to-order to ensure thoughtful craftsmanship and minimal waste. Once your order is confirmed, it enters production — which takes up to 15 business days (excluding weekends and public holidays).

We appreciate your patience as we create something beautiful, just for you.

If you need help or have questions, feel free to reach out at info@cylagonsolves.com.

What are the shipping costs?

  • Free delivery for all orders above R2000.

  • A R99 delivery fee applies to orders below this amount.

We use Specialised Freight Services for safe, reliable door-to-door delivery across South Africa.

What are my payment options?

We offer secure payment through:

  • EFT (Electronic Funds Transfer)

  • Pay Just Now

  • PayFast

All payment methods are safe, simple, and encrypted.

How do I return or exchange an item?

We hope you love your purchase, but if something isn’t right, we’re here to help.

  • Items may be returned within 5 working days from the day you received your order.

  • Items must be unworn, in original packaging, and returned at your own cost.

  • Once received and inspected, you can choose a credit note or a refund for the garment amount.

  • Please note that shipping costs are non-refundable, and if you received free shipping, R99 will be deducted from your refund.

  • Custom-made or made-to-order items cannot be refunded or exchanged.

📦 Return Address:
Cyla Gonsolves Studio
Dasbosch Boerdery, Porterville, 6810
📞 062 575 4509

Sale Items

Only regular-priced items are eligible for refunds.
Sale or promotional items cannot be refunded.

Need more help?

We’re always happy to assist with sizing, orders, or custom inquiries.
📩 Email: info@cylagonsolves.com

“Calm service. Thoughtful care. Always personal.”